Frequently Asked Questions

Customer Service – AlidiLuna

Welcome to our Customer Service : here you will find quick and comprehensive answers to any need related to AlidiLuna products, the shopping experience and services .

Products & Materials

  • Made in Italy : all our items are handcrafted in Italy, with the utmost attention to detail, quality and authenticity .

  • Selected materials : We use leather, faux leather, hide, silver, gold, and sterling steel. Each product page includes complete specifications on alidiluna.it .

Sizes and technical doubts

Have questions about sizes, colors, or fits? Our free Personal Shopper service is available on WhatsApp at +39 378 087 8241 , Monday to Friday, 10:00–18:00 alidiluna.it .

Returns and exchanges

  • You can return your order within 14 days of delivery for a refund or exchange at alidiluna.it .

  • Returns are accepted only if the product is intact and in like-new condition .

  • The refund will be made as soon as the return has been verified in our warehouse .

Payment Methods

We accept:

  • Credit cards (Visa, MasterCard, American Express)

  • PayPal

  • Bank transfer
    All transactions are secure

International shipping

We ship worldwide . For information or clarifications, contact us at +39 378 087 8241 (Mon–Fri, 10:00–18:00) alidiluna.it .

Shipment Tracking

After ordering you will receive by email:

  1. Purchase confirmation

  2. Courier tracking number

  3. Real-time updateable status

Direct contacts

For questions or assistance:

  • Use the form in the Contact section of the site

  • Send a WhatsApp message to +39 378 087 8241 (Mon–Fri, 10:00–18:00)

Why choose AlidiLuna

  • Free shipping on orders over €49

  • Easy returns within 14 days

  • Secure payments , even in installments (e.g. Klarna)

  • Authentic, handcrafted Made in Italy